Session Details

Friday, February 9th, 2024 | 12-1 PM GMT (London) - Virtual

"There is only one boss, the customer. And they can fire everyone in the company, from the chairman on down, simply by spending their money somewhere else." - Sam Walton, Founder of Walmart.

CX and EX get talked about a lot and for good reason. They are essential components of a complete brand ecosystem and business strategy.

In this world of complexity, challenge and possibility, identifying the right things to focus on to improve your CX within your organisation are central to being able to unlock growth, internally and externally. But with so many different definitions and approaches, how do you know what’s right for your organisation? Where is the best place to start to create a culture of customer- and employee-centricity? What are the ingredients to amazing experiences?

bpesearch are pleased to partner with BeenThere/DoneThat to offer a 1 hour lunch & learn to help navigate an area that can seem confusing and most importantly help show you how to think about and start your CX/EX journey, in a way that’s tailored to your organisation’s needs. You'll learn about what CX & EX are, why it's important, how to use it to unlock growth and where to start on your journey. Expect an interactive and engaging session with case studies to illustrate the approach!
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Additional resources & running this session for you and your team

To get in touch with us about running a lunch and learn for your team, drop us an email at enquiry@beentheredonethat.co

Does your Brand put customer centricity at the heart of the business? Take our 3 minute FREE Customer Experience Maturity Scorecard test and we'll send you a personalised report. This Scorecard has been designed to help show marketing and business leaders how they rate on their level of customer experience capabilities and CX maturity within their organisation.

Enjoyed the session? Check out our top tips and some additional reading HERE so that you can begin to turn your learnings into action!
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Speaker

Charlotte 'CLo' Lo

Moderator

CX/EX Partner at BeenThereDoneThat

Customer Experience Director and Partner at BBH, establishing and leading the CX practice for 7 years during period when BBH was #1 Creative Agency in the UK.

Worked across Tesco, Barclays, Experian, Audi, Samsung and more. Formerly co-led major Group-wide 'Global Experience Design Language' programme at Barclays. 

Lectured at Central Saint Martins on BA Product Design.

Certified CCXP by the CXPA.

Judge on the International CX Awards and U.K. CX Awards.

CLo's Superpowers:

Collaboration, Energy, Big picture + Detail, Customer Empathy