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There has been much written and said in recent years about the importance of diversity. How teams perform better when there is a more equal balance of genders, or how reflecting the ethnic make-up of a local population breaks down community barriers.  Neither of which is untrue. But when we typically think about diversity we consider nationality, race, age and gender. That is lazy thinking. Categorising people in those ways may work wonders for the corporate image but it assumes homogeneity among those groups which is kind of an anathema to the original intention.

‍There is however a different type of diversity that matters, particularly in the realm of problem solving. It’s cognitive diversity. Essentially everyone has a different way of thinking and finding solutions to problems. This could be based on how we process information, whether we are visually or auditory inclined and our individual experiences in life will all shape we solve those problems.  

In business and marketing, where innovation is a key driver of success this has never been more important. For a simple problem one single person might possess all the information needed. But as problems become more complex no one individual will have all the relevant insights. So maybe you look to your wider team? But if you’ve recruited a team of clones (and its certainly more comfortable to work with people like you) then you won't have that range of experiences. Demographically diverse can still be cognitively uniform if, for example you’ve recruited from just one University.

Ultimately there isn’t one single way to solve any given problem and think innovatively which is why tapping into those with alternative experiences allows different, and sometimes unconventional, problem-solving skills to shine through.

It’s why BeenThereDoneThat has created a community of the most diverse creative thinkers from around the world. When we work on your particular problem you’ll be happy to know that whilst someone has direct experience of your brand or competitor, and another may have worked in your category, there will always be others who may not even have heard of you. It’s how we solve your marketing problems, innovatively and quickly.

The US Navy’s office of strategy & innovation (yes, that’s a thing) sums it up perfectly for us. "Innovation requires the ability to question norms, synthesise different views and collaborate to develop unique and powerful solutions. Cognitive diversity is the DNA of innovation." ‍

‍Big shifts need great minds. But great minds don’t think alike. It’s worth thinking about.

Why your brand needs to be essential to weather the coming recession.

There’s a lot of talk about behaviours during this Covid 19 crisis. How they are changing, how we are adapting and how we are devising new and ingenious ways to stay sane during lockdown. And the discover.ai reports have been helping us decipher what that means for those in charge of brands and reframing their role in this new landscape.

One of the angles it has inspired us to explore is how this crisis has, and will continue, to impact on what people now think of as essential.

You’ve probably heard a lot more of the word ‘Essential’ in the last few months than you might have expected. And that’s because Essential has been one of the most thematic pieces of language during this crisis.

We’ve cheered ‘Essential Workers’, as the light has been shone on the people in the shadows who actually make the world go round.

Amazon has denied us the usual next day deliveries of our inadvisable late night purchases, instead prioritizing essential items. Leading to one Amazon worker deciding that “Kids books are essential, dildos are not”.

As a society, we decided Liquor stores should be deemed essential businesses, which we may or may not live to regret.

We have even seen an awful lot of snark reserved for the self important folks who seemingly prize their ‘essentials’ over the safety of others… “‘No, getting your nails done is not essential…. Karen”

Societal and moral debates aside, this time has pulled into sharp focus what we as individuals deem essential. We’ve had a lot of time to think about the things that make existing truly livable, pleasant, enjoyable and give it meaning and it’s not the things that we thought it was before we entered the crisis.

It’s given us a new found appreciation of the people, the things and the rituals that matter.

What makes something Essential is not one thing, it is often a combination. But the products brands that are winning out have some factors in common. We’ve unpacked the Discover Ai findings, and cross referenced that with brand and market insights to unlock our themes of essentiality.  

Essentialness Defined:

1. They upgrade me with a new skill or ability
2. They make me feel savvy, frugal and resourceful and proudly so.
3. They help me immerse in the moment, escape and leave the ‘real world’ behind
4. They replenish my optimism and give me a belief in a better world to come and faith in human nature
5. They inspire an unflinching trust and reliability in what and how they deliver
6. They make me laugh, grin and smile spontaneously
7. They connect me to others across geographical and generational divides, creating feelings of shared ritual and shared identity.

But what does all this mean when we move from lockdown to restriction and we face the mother of all economic pandemics that has been spreading and snaking its way round the globe faster than Covid 19.

The one thing that will be unique is lockdown has got us preparing for recession ahead of time.

Recessions normally hit us overnight, markets crash and we are left scrambling to figure out how we will respond.

Brands need to be aware of an army of consumers who are already on a war footing. They are watching this recession coming over the horizon and they are ready... and this is the time for brands to really ask themselves the simple question “Am I essential or will I be deemed excess baggage?’

Our advice is to do the following four things to do your Essential Examination:

1. Your Brand - Revisit your purpose, reanalyse your DNA. What exactly do you do here…?. How does it fit with the above themes of: Optimism, frugality, upskilling, escapism, connection, levity
2. Your Product / Service - Rethink about how you explain and champion your value proposition. It’s not a list of your product benefits, it’s the one thing that makes you special, find out why you alone answer the need at this moment.
3. Your Voice - If your brand character is 5 random words from the dictionary, you're doing it wrong. It’s a time for genuine personality. Rewrite your mission from the heart, without the marketing platitudes.  
4. Your Plan - Build a strategic communications plan that isn’t just off the peg from last year… find your one or two key messages and hammer them home in the channels that matter.

You will have to make your own sacrifices as a business and focus only on the pointed problems you need to solve. Only concentrate on what’s going to help you put yourself in the pantheon of ‘Essentials’. It might end up being essential work.